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We have developed an approach that supports our clients in understanding, communicating, and driving positive change.

We tailor our services to meet client and project needs. Our work often incorporates one or more of these services:
In environments characterized by ongoing change, diversity, and complexity, traditional research methods risk misrepresenting conditions on the ground. Often these blindspots cause delays and additional costs in already challenging planning processes. We answer essential questions for project briefs, visions, programmes, policies and guidelines through observational fieldwork, interviews and engagement, and supporting desk research. Our team is also experienced in conducting rigorous literature reviews, project benchmarking and international studies on urban development, design, governance and innovation.
The effects of any intervention in the built environment will vary, making social impact assessment a complex but critical part of evaluating the potential of a project to succeed. A systems thinking analysis allows us to identify unique risks and opportunities across different impact dimensions and at different scales, from behaviour change to community development, and from the local neighbourhood to wider urban consequences.
Drawing from our findings, we create bespoke frameworks that distill our core insights into a set of actionable targets, measures, and indicators, always anchored in the drivers and constraints of a project. We merge qualitative and quantitative approaches to allow for multiple dimensions of social impact and social value to sit together within holistic frameworks, supporting decision making across the development lifecycle while maintaining shared outcome-based goals.
Having placed people and their diverse experiences at the centre of our research and analysis, we are then in a unique position to design strategies that embed positive impacts and values at the local level. Having often built trust within communities at earlier phases, we use creative approaches to support strategy rollout by working collaboratively with multiple stakeholders and forming bespoke teams with our network of associates, to help create meaningful change.
Our tools, processes and outputs share 3 key features (that just happen to start with 'I's...):
  • Use mixed research methods to capture diverse experiences and avoid data gaps; 

  • Include immersive and participatory methods to engage communities in placemaking;

  • Foster long-term relationships on the ground that help drive a project forward.

  • Focus on the interrelationships between spaces, services, sectors, systems, and wellbeing;

  • Facilitate integrated social, economic, and environmental assessment and development; 

  • Consider value as a process, created by combining different types of resources over time;

  • Act across scales - including direct users, immediate vicinity, city-level impact and wider.

  • Create monitoring mechanisms to feed information back into the design and delivery process;

  • Identify critical moments and opportunities to use resources for maximum impact; 

  • Work collaboratively with clients, consultant teams, and multiple stakeholders;

  • Merge short-term interventions with long-term visions for increased results and ongoing learning.